Accessibility

Palencia City Council is committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council, of 26 October 2016.

This accessibility statement applies to the website https://turismo.aytopalencia.es, excluding content embedded from other domains.

Compliance status

This website is partially compliant with Royal Decree 1112/2018 due to the non-compliance of the aspects listed below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with Royal Decree 1112/2018

  • Some images are not labelled or have a generic text alternative, or information, structure and relationships are not determined programmatically or lack a text alternative [requirements 9.1.1.1 and 9.1.3.1 of standard UNE-EN 301549:2019, Non-text content and Info and relationships]
  • Some recorded videos may not contain captions [requirement 9.1.2.2 of standard UNE-EN 301549:2019, captions (recorded)]
  • Some pre-recorded videos on the website do not have audio description or a media alternative [requirements 9.1.2.5 and 9.1.2.3 of standard UNE-EN 301549:2019, audio description or media alternative (recorded)]
  • In some forms, the input field collecting information about the user does not have its purpose identified [requirement 9.1.3.5 of standard UNE-EN 301549:2019, identify input purpose]
  • On some pages the contrast ratio of text or images may not be at least 4.5:1 [requirement 9.1.4.3 of standard UNE-EN 301549:2019, minimum contrast]
  • On some pages content may lose functionality or information when resized [requirement 9.1.4.10 of standard UNE-EN 301549:2019, reflow]
  • In some text it is not possible to override the specified text spacing [requirement 9.1.4.12 of standard UNE-EN 301549:2019, text spacing]
  • On some pages images of text may have been used instead of text to convey information [requirement 9.1.4.5 of standard UNE-EN 301549:2019, images of text]
  • Occasionally, some automatically moving content does not have controls to pause, stop or hide it [requirement 9.2.2.2 of standard UNE-EN 301549:2019, pause, stop, hide]
  • Occasionally, some link may not have its specific purpose defined in text [requirement 9.2.4.4 of standard UNE-EN 301549:2019, purpose of links]
  • On some pages, user interface components such as form elements, links and script-generated components do not follow the structure recommended by the accessibility guidelines [requirement 9.4.1.2 of standard UNE-EN 301549:2019, Name, role, value]

Disproportionate burden

Not applicable.

Content outside the scope of the applicable legislation

There may be office file formats such as PDF and others published before 20 September 2018 that do not fully meet all accessibility requirements, although most of them have been reviewed for compliance.

There may be third-party content that has not been developed by this City Council and is not under its control, such as office files.

There may be pre-recorded media published before 20 September 2018 that do not fully meet all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 14 June 2021.

The method used to prepare the statement was a self-assessment carried out on 27/5/2021.

Last revision of the statement: 30 September 2026.

This statement will be reviewed at least annually, in accordance with Article 5 of Royal Decree 1112/2018.

Feedback and contact information

You may submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018), for example:

  • To report any possible non-compliance by this website.
  • To convey other difficulties accessing content.
  • To make any other query or suggestion for improving the accessibility of the website, through the online form.

You may submit:

  • A complaint regarding compliance with the requirements of RD 1112/2018.
  • A request for accessible information regarding:
    • Content excluded from the scope of application of RD 1112/2018, as established in Article 3, paragraph 4.
    • Content exempt from compliance with accessibility requirements due to disproportionate burden.

In the request for accessible information, the facts, reasons and request must be clearly stated so that it can be established that the request is reasonable and legitimate.

Through the online form, as well as through the other channels provided for in Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Communications, complaints and requests for accessible information will be received and handled by the Accessibility Responsible Unit of Palencia City Council.

Enforcement procedure

If, after making a request for accessible information or a complaint, it has been rejected, the decision taken is not agreed with, or the response does not meet the requirements set out in Article 12.5, the person concerned may file a claim. A claim may also be filed if twenty working days have elapsed without a response having been received.

The claim may be submitted through the form available on the electronic headquarters ("Complaints and suggestions"), as well as through the other channels provided for in Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Claims will be received and handled by the Accessibility Responsible Unit of Palencia City Council.

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