Accessibility

Palencia City Council is committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council, of 26 October 2016.

This accessibility statement applies to the website https://turismo.aytopalencia.es, excluding content embedded from other domains.

Compliance status

This website is partially compliant with Royal Decree 1112/2018 due to the non-compliance of the aspects listed below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with Royal Decree 1112/2018

  • Non-accessible PDF documents. The PDF documents hosted on the website do not meet the PDF/UA-1 standard: they are not tagged or their tagging is incorrect, so their structure, reading order and image alternatives cannot be determined programmatically. Most of them were published after 20 September 2018, for example the 2021 Map, the 2021 Diocesan Museum leaflet, the Cultural Winter programme, the MICE tourism guides, the Christmas 2024 programme, the children's maps and the "Imprescindibles" guide [requirements of chapter 10 of standard UNE-EN 301 549:2022, in particular 10.1.1.1 Non-text content, 10.1.3.1 Info and relationships and 10.1.3.2 Meaningful sequence]. Until they are replaced with accessible versions, you can ask for the content in an accessible format through the channels listed under "Feedback and contact information".
  • Audio guides without a transcript. The audio guides in the Multimedia section do not yet have a text transcript [requirement 9.1.2.1 of standard UNE-EN 301 549:2022, Audio-only and video-only (prerecorded)].
  • Language of parts. The English and French versions still contain some text and image descriptions in Spanish that are neither translated nor marked with their language [requirement 9.3.1.2 of standard UNE-EN 301 549:2022, Language of parts].
  • Images of text. Some header images contain embedded text; the same text is provided as a text alternative [requirement 9.1.4.5 of standard UNE-EN 301 549:2022, Images of text].
  • Machine translation. In addition to the Spanish, English and French versions, the website offers machine translation into other languages through an external service (GTranslate). These translations may be inaccurate, and the language selector links generated by the service do not indicate their language [requirement 9.3.1.2 of standard UNE-EN 301 549:2022, Language of parts].

Disproportionate burden

Not applicable.

Content outside the scope of the applicable legislation

There may be office file formats such as PDF and others published before 20 September 2018 that do not fully meet all accessibility requirements, although most of them have been reviewed for compliance.

There may be third-party content that has not been developed by this City Council and is not under its control, such as embedded YouTube videos or the GTranslate machine translation service.

There may be pre-recorded media published before 20 September 2018 that do not fully meet all accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 28 October 2026.

The method used to prepare the statement was a self-assessment carried out between September and October 2026, with automated testing (Pa11y, axe, Lighthouse and veraPDF) and manual review.

Last revision of the statement: 28 October 2026.

This statement will be reviewed at least annually, in accordance with Article 5 of Royal Decree 1112/2018.

Feedback and contact information

You may submit communications regarding accessibility requirements (Article 10.2.a of RD 1112/2018), for example:

  • To report any possible non-compliance by this website.
  • To convey other difficulties accessing content.
  • To make any other query or suggestion for improving the accessibility of the website, through the online form.

You may submit:

  • A complaint regarding compliance with the requirements of RD 1112/2018.
  • A request for accessible information regarding:
    • Content excluded from the scope of application of RD 1112/2018, as established in Article 3, paragraph 4.
    • Content exempt from compliance with accessibility requirements due to disproportionate burden.

In the request for accessible information, the facts, reasons and request must be clearly stated so that it can be established that the request is reasonable and legitimate.

Through the online form, as well as through the other channels provided for in Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

You can also contact Palencia City Council by telephone on +34 979 71 81 00.

Communications, complaints and requests for accessible information will be received and handled by the Accessibility Responsible Unit of Palencia City Council.

Enforcement procedure

If, after making a request for accessible information or a complaint, it has been rejected, the decision taken is not agreed with, or the response does not meet the requirements set out in Article 12.5, the person concerned may file a claim. A claim may also be filed if twenty working days have elapsed without a response having been received.

The claim may be submitted through the form available on the electronic headquarters ("Complaints and suggestions"), as well as through the other channels provided for in Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Claims will be received and handled by the Accessibility Responsible Unit of Palencia City Council.

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